December 6, 2009

Cancellation & Weather Policies

Here at The EDGE are committed to providing educational programs for your organization. We will make every effort to ensure that your program takes place on the day and time you request.  However, should an unforeseen emergency situation arise where we/you would need to cancel your program, you need to know your options.  Please help us meet our commitment to you by reading our cancellation policies as they relate to your specific circumstance.

THE EDGE CANCELS DUE TO WEATHER

  • A weather cancellation is decided on the morning of a scheduled program.  Weather cancellations will only be made for extremely severe weather or for times when it is precipitating and the temperature is 50 degrees or below. Our staff will be in contact with you at 7am.
  • Conditions for canceling are explained on your contract.
  • If  The EDGE cancels your program due to inclement weather, your original booking fee will be applied to your newly rescheduled program.
  • If the EDGE remains open, our standard cancellation terms apply.

YOU NEED TO CANCEL

You have planned ahead and scheduled your program well in advance.  Yet, an unforeseen situation such as a national/local safety issue or an  SOL date change make it impossible for you to fulfill your commitment.  We will work with you to find a  suitable solution to your situation.

Time Frame Greater than 6 weeks away Less than 6 weeks, greater than one week 7 Days or Less
Options Reschedule with a New Date Reschedule with a New Date Reschedule with a New Date
Consequences Original booking fee is nonrefundable. Forfeit 50% of your total program costs Forfeit 100% of total costs. If rebooking occurs, a new booking fee is required.